Responsible Gaming

Our responsible gaming approach

Responsible gaming means making deliberate choices about whether, when and how you gamble. It includes understanding that every bet carries a risk of loss, keeping gambling within your entertainment budget and being prepared to stop. No betting strategy can guarantee a win, and previous results do not predict future results.

DiamondAUD Casino provides this information to help players make informed decisions. We encourage you to treat gambling as entertainment and to keep it separate from essential spending, savings and financial commitments. If gambling stops feeling enjoyable or begins to affect your life, take a break and seek support as soon as possible.

• Only gamble with money you can afford to lose after your everyday expenses have been paid.
• Decide how much time and money you will spend before starting a session.
• Never chase losses by increasing your bets or playing for longer than planned.
• Do not gamble when you are upset, under pressure, tired or affected by alcohol or other substances.
• Avoid borrowing money, using credit for gambling or selling possessions to continue playing.
• Remember that gambling outcomes are based on chance and that a win is never guaranteed.

Responsible gaming is also about protecting your account and personal information. Keep your login details private, use appropriate security settings and do not allow other people to gamble through your account. If you believe another person has accessed your account, stop using it and contact the available support team through the relevant channel.

Recognising when gambling may be harmful

Harmful gambling can develop gradually, and a person may not recognise the problem at first. It can affect finances, relationships, work, study, sleep, physical health and emotional wellbeing. You do not need to wait until there is a serious crisis before asking for help. Early support can make it easier to regain control.

You may want to pause and seek advice if you notice that you are gambling more often, spending more money or taking more risks than planned. Other warning signs can include thinking about gambling throughout the day, feeling restless when trying to stop, hiding activity from family or friends, borrowing money, missing work or responsibilities, or trying to win back money that has already been lost.

• You gamble to escape stress, sadness, loneliness or other difficult feelings.
• You keep increasing the amount you wager to achieve the same excitement.
• You return to gambling soon after a loss to try to recover the money.
• You feel guilty, anxious or upset about your gambling but continue anyway.
• You hide deposits, withdrawals, losses or the amount of time you spend playing.
• Gambling causes arguments, financial pressure or problems at work, study or home.
• You have tried to stop or cut back but have not been able to do so.
• You use money intended for bills or depend on borrowing to keep gambling.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A qualified health professional or an Australian gambling support service can provide confidential guidance and help you develop a practical plan. If gambling has contributed to serious financial stress, consider seeking independent financial counselling as well.

Support, safety and important information

Help is available if gambling is affecting you or someone close to you. You can speak with a doctor, counsellor, psychologist, financial counsellor or Australian gambling support service. A trusted family member, friend or colleague may also help you take the first step. Support can cover urges to gamble, financial concerns, relationship impacts and plans for reducing or stopping gambling.

If you feel at immediate risk of harming yourself or someone else, or you are in immediate danger, contact emergency services in Australia or attend the nearest emergency department. Gambling-related distress can feel overwhelming, but urgent help is available. Do not remain alone with an immediate safety concern.

Age and access requirements

Gambling is not suitable for children or young people. Only eligible adults who meet the applicable age, identity and location requirements should use gambling services. Do not allow a minor to access your account, payment method or device for gambling. Parents and guardians should use appropriate device, payment and account security measures to help prevent access.

Australian requirements may vary

Gambling rules, support arrangements and available account controls can vary between Australian states and territories. You are responsible for understanding the laws and requirements that apply to you and for using gambling services only where permitted. Additional terms may apply to account verification, identity checks, location checks, payments, withdrawals, restrictions and self-exclusion.

This page provides general responsible gaming information and is not medical, legal or financial advice. It does not replace professional support. If you are unsure whether gambling is affecting you, treat that concern seriously, stop playing and seek independent help. Taking action early is a practical and positive step towards staying safe and in control.